Perfume Shop Returns & Refunds Policy
Thank you for shopping at Amara Parfums. If you are not entirely satisfied with your purchase, we're here to help. Our returns and refunds policy outlines the processes and conditions under which a return or refund might be accepted.
1. Return Window
To be eligible for a return, you must initiate your return within 7 days of receiving the items. Items returned beyond this period will not be eligible for a refund or exchange.
2. Condition of Return
Your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging to be eligible for a return. Opened or used products cannot be returned unless they are defective.
3. Proof of Purchase
Please ensure you have proof of purchase when requesting a return or refund. Receipts or any proof of transaction is necessary to facilitate the return process.
4. Refunds and Exchanges
Once we receive your item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will initiate a refund to your original method of payment. Alternatively, you may choose to exchange the product for another one, be it similar or of a different value.
5. Damaged or Defective Products
If you receive a defective or damaged product, please contact us immediately at info@amaraparfums.com or call +61491303181. You may return the product within 7 days of receipt for a full refund or an exchange.
6. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defective product or our fulfilment error. Shipping costs are non-refundable.
7. Non-Returnable Items
Certain items are non-returnable, including products marked as such at the time of purchase or items bought on sale. Please check if your item falls into this category before initiating a return.
8. Customer Support
For any questions regarding your return, or to initiate a return, please contact our customer support team at [Customer Service Email/Phone Number]. We are available from [Operating Hours] and committed to ensuring your satisfaction.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at:
- Email: info@amaraparfums.com
- Phone: +61491303181
- Operating Hours: 9:00 - 22:00
At Amara Parfums, we strive to ensure satisfaction with every purchase. This policy is designed to support a transparent and efficient return process for our customers. Thank you for choosing us for your fragrance needs.
